AIVS PINCODEKART PVT. LTD.

1. PREAMBLE

This Manufacturer/Seller Onboarding & Compliance Policy (“Policy”) is issued by AIVS Pincodekart Pvt. Ltd. (“Company” or “Platform”) to regulate and govern the onboarding, listing, sale, and overall conduct of Manufacturers and Authorized Sellers (“Seller”) on the Company’s e-commerce marketplace.

This Policy is drafted in compliance with:

• Consumer Protection (E-Commerce) Rules, 2020
• Legal Metrology (Packaged Commodities) Rules, 2011
• Information Technology Act, 2000
• GST Laws
• BIS Standards
• FSSAI Act & Rules
• Trademark Act, 1999
• Insurance Regulatory Requirements
• Other applicable Indian laws

Any Seller registering, listing products, or conducting business on the Platform shall be deemed to have fully read, understood, and accepted this Policy.

2. SELLER ELIGIBILITY & ONBOARDING

2.1 Eligible Sellers

• Valid Manufacturers: Sellers who are directly involved in producing or manufacturing goods and possess all legally valid manufacturing certifications, facilities, and compliance documents.
• Authorized Wholesalers: Wholesalers who legally procure products in bulk and have genuine sourcing channels, ensuring no counterfeit, grey-market, or illegal supply.
• Brand-authorized sellers: Sellers officially permitted by the brand/trademark owner to sell and distribute the products in the market with valid proof of authorization.

2.3 Mandatory KYC & Documentation

Seller must submit:

• • GST Certificate: Required for taxation compliance and legal trade validation.
• • PAN: Mandatory for financial verification, taxation tracking, and ID validation.
• • Business Registration: Proof that the business is legally registered and permitted to operate commercially.
• • Address Proof: To verify authenticity of business location /warehouse for logistics and inspection purposes.
• • Bank Account Proof: Required for settlement and financial transactions , and secure payment processing.
• • Brand Authorization Letter: Mandatory for listing/selling branded products, proving brand’s official approval.
• • MSME Certificate:If applicable, allows seller to register as a small/medium enterprise and avail related benefits. The Company reserves full right to accept, reject, or suspend onboarding. All approvals are subject to verification. The company may decline onboarding if documents are invalid, incomplete, or non-compliant.

3.PRODUCT LISTING & QUALITY COMPLIANCE

This section defines mandatory rules for listing, presenting, packaging, and grading both new and refurbished products on the platform. Every seller is bound to comply with these Standards while creating listings or supplying inventory. Any violation may lead to immediate item removal, suspension or termination of the seller account.

3.1 Mandatory and Correct Product Information

The Seller must provide accurate, complete, and updated product information at the time of listing. It shall be the seller’s responsibility to ensure that all details displayed to the buyer are truthful, verifiable, and legally compliant. The following elements are compulsory:

• Product details must be factually correct without exaggeration or misleading claims.
• Manufacturing Cost, MRP, Selling Price and Discount structure must comply with Indian pricing laws including the Legal Metrology Act and GST regulations.
• Product images must be original, high resolution and must not violate copyright, trademark or intellectual property of any brand or third party.
• The following packaging and commodity declarations are mandatory wherever applicable:
1. MRP with retail sale visibility
2. Manufacturing or Packing Date
3. Expiry / Best Before date where relevant
4. Net Quantity / Weight / Volume
5. Manufacturer / Importer name and address
6. Safety certificates such as FSSAI, BIS, ISO, or any Government-mandated standard
• Counterfeit, fake, illegal, or deceptively branded products are strictly prohibited.
• Items banned under Indian law or restricted by Government orders cannot be listed under any circumstances.
• Claims related to performance, health benefits, quality, or durability must be authentic, scientifically supported if required, and not exaggerated beyond demonstrable proof.

3.2 Refurbished / Renewed / Open-Box Product Guidelines

Refurbished products are permitted for listing under strict quality control, grading, and disclosure norms. A seller listing refurbished goods must clearly specify the real physical and functional condition of the product. Misrepresentation or hiding product condition will be considered a breach of agreement. Every refurbished item must be categorized into one of the following quality grades:

4. BANNED & PROHIBITED PRODUCTS

The Seller must ensure that no product listed, supplied, or promoted on the Platform falls under any category that is restricted or unlawful for sale in India. If any product is found to be:

• Prohibited by any Central or State law
• Banned or Restricted by Government notifications or court orders
• Illegal or involving unauthorized trade activity
• Hazardous, unsafe, or posing threat to public health or safety
• Subject to regulation under special statutory bodies or authorities (including but not limited to FSSAI, CDSCO, BIS, WPC, Pollution Control Boards, Wildlife Protection Act, Customs Act, Drugs & Cosmetics Act etc.)

Then such product shall not be listed, displayed, advertised, sold, advertised, stored or distributed through the platform, either directly or indirectly.

5. ORDER ACCEPTANCE & DISPATCH

This section defines the Seller’s mandatory responsibilities regarding order confirmation, production timelines, dispatch readiness, and operational compliance. Failure to follow the rules below may result in penalties, order cancellation, or suspension as deemed appropriate by the Company.

6. RETURNS & RETURN COST LIABILITY

This clause governs the financial responsibility and operational obligations related to product returns, re-arrangements, reverse logistics, and quality failure accountability. The Seller acknowledges that all returns occurring due to product defects, incorrect dispatch, delay, or poor quality shall be borne by the Seller unless otherwise stated.

7. RTO (RETURN TO ORIGIN) TICKET PROCESS

An RTO ticket shall be generated whenever an order is returned back to the origin due to delivery failure, customer refusal, address issues, logistics error, packaging breach, or Damage during transit. Each RTO shall undergo review and investigation to determine responsibility and liability before financial settlement.

8. SAMPLE TESTING COST & QUALITY VERIFICATION

Any sample required for testing, verification, certification, or quality approval shall be provided solely at the cost of the Manufacturer/Seller. The Manufacturer shall not claim reimbursement, compensation, replacement cost, logistics cost, or any form of expense recovery for the samples submitted for testing purposes.

• Samples may be requested for quality validation, product grading, certification compliance, durability assessment, safety assurance, or compatibility testing.
• The Company reserves the right to test, inspect, dismantle, evaluate, or retain the sample for as long as necessary for assessment.
• If the sample fails verification or does not meet the quality standards defined by AIVS Pincodekart Pvt. Ltd. & AIRE PincodeDak Logistics Pvt. Ltd., approval for listing may be rejected without obligation to return or reimburse the sample.
• The Manufacturer shall continue to bear sample cost even if:
  • the product listing is denied, paused, or rejected
  • the product later fails in customer quality experience
  • further sample retesting is required

The Company holds full authority to request additional samples whenever required for periodic quality review or in case of recurring customer complaints.

9. DAMAGE RESPONSIBILITY

Damage responsibility shall be assigned strictly on the basis of packaging quality, handling standards, and root-cause verification of the damage. The Manufacturer/Seller acknowledges that product safety until successful customer delivery is directly dependent on packaging strength and compliance with shipment handling standards issued by the Company and Logistics partners.

10. INSURANCE