This Payment and Transaction Policy governs all payment-related transactions on PincodeKart’s platform. It outlines the processes, compliance requirements, and responsibilities of both PincodeKart and its users, including manufacturers, Dukandars, and customers. This policy ensures secure, efficient, and transparent transactions within the platform. By using PincodeKart, all stakeholders agree to comply with the terms outlined in this policy.
* PincodeKart will clearly define and communicate all applicable fees to manufacturers and Dukandars at the time of product listing and partnership agreement. * These fees may include: o Platform Service Fees: A fee for the use of PincodeKart’s platform for listing, marketing, and transaction processing. o Payment Processing Fees: Charged by third-party payment gateways for processing transactions. o Transaction Fees: A percentage or fixed fee on successful transactions, determined based on the product category and sale volume. which are either a fixed amount or a percentage of the successful transaction value, determined based on product category and sale volume. * Any revisions to these fees will be communicated in advance, along with a clear explanation and notice period, ensuring manufacturers and Dukandars have sufficient time to review and adjust to the changes.
* PincodeKart ensures that all payment gateways used for processing transactions comply with relevant financial and regulatory laws, including: o Reserve Bank of India (RBI) guidelines o Payment Card Industry Data Security Standard (PCI DSS) o Anti-Money Laundering (AML) regulations * The payment gateway will be subject to regular audits to ensure ongoing compliance with these standards. * PincodeKart will use secure payment gateways that support multiple payment methods, such as debit/credit cards, net banking, UPI, and wallets offering flexibility and convenience to customers while maintaining robust security protocols.
* All transactions initiated on PincodeKart must be completed within the stipulated time. This includes: o Order Confirmation: Payment must be processed and confirmed immediately upon customer purchase. o Payment Confirmation: Manufacturers and Dukandars will receive payment confirmations within 2 hours of successful payment. * If a payment fails or is delayed due to technical issues, customers will be notified immediately, and appropriate actions will be taken to resolve the issue.
Refunds are processed based on the eligibility criteria outlined in PincodeKart’s return and cancellation policy. Refunds are initiated through the original payment method used by the customer, except for cash-on-delivery (COD) orders, where refunds are credited to the customer’s bank account or PincodeKart wallet as per the return and refund policy. Certain products, such as perishable goods, customized items, or non-returnable products, are not eligible for refunds once purchased. Refunds are completed within a specified timeframe, subject to the processing times of the payment gateway, ensuring customers receive their funds promptly.
PincodeKart provides real-time transaction tracking tools for all stakeholders through a user-friendly dashboard. Manufacturers and Dukandars can monitor the status of orders, payments, and refunds, while customers can track their payment statuses, shipment details, and transaction history. Significant updates, such as payment confirmations, shipping notifications, and refund processing, are communicated to all stakeholders via email or SMS, ensuring transparency and accountability throughout the transaction process.
In the event of a transaction error, such as incorrect billing, payment failure, or overcharging, customers and vendors are required to report the issue within a specified period. PincodeKart investigates the reported issue thoroughly, adhering to a clear resolution timeline. Stakeholders are notified of the resolution status, and any necessary refunds are processed promptly. All reported transaction errors are documented for audit purposes and used to identify and prevent recurring issues, ensuring continuous improvement of the platform’s payment processes.
PincodeKart will provide dedicated customer support for all payment-related inquiries through: * Email Support: A dedicated payment support email ([insert email]). * Phone Support: A helpline for urgent payment issues, available during business hours. * Chat Support: Real-time chat support for immediate resolution of issues. Customer inquiries related to payment will be addressed within 6 hours or by the next business day.
Payments to vendors, including manufacturers and Dukandars, are processed in regular cycles to ensure timely disbursement. A weekly payment cycle is followed, wherein payments for products delivered and confirmed by customers are processed at the end of each cycle. Disbursements are made within a specified number of days after the cycle ends, using methods such as bank transfers, NEFT, RTGS, or other mutually agreed-upon payment modes. This structured approach ensures vendors receive their payments efficiently and reliably.
In the event of a payment dispute, such as non-receipt of payment or transaction discrepancies, stakeholders are encouraged to contact PincodeKart’s payment support team as the first point of resolution. If the dispute cannot be resolved at this level, it will be escalated to senior management for further assessment and resolution. Persistent disputes may be resolved through mediation or arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996, ensuring a fair and legally compliant resolution process.
PincodeKart employs industry-standard encryption protocols, such as SSL/TLS, to secure payment data during transmission between customers, vendors, and payment gateways. Sensitive payment information, including card details and bank account information, is securely stored in compliance with PCI DSS standards, ensuring that data remains protected from unauthorized access. Security measures are periodically reviewed and updated to maintain the highest levels of data protection, reinforcing PincodeKart’s commitment to safeguarding user information. This Payment and Transaction Policy ensures transparency, security, and compliance with applicable financial regulations, fostering trust and efficiency in all transactions conducted on PincodeKart’s platform. For any inquiries or assistance related to this policy, stakeholders are encouraged to contact PincodeKart’s customer support team.
AIVS PINCODEKART PRIVATE LIMITED
Plot No.804 Ratnawat Plaza Hansa Palace
Road Sector 4 Hiran Magri Udaipur, Rajasthan 313001
CIN Number : U47912RJ2024PTC098121
Contact No. +91 7357759249