Scope of the Privacy Policy

This Privacy Policy applies to everyone who uses the PincodeKart platform—customers, manufacturers, and Dukaandars. It covers personal data collected through both:

1. User Data Collection Process

PincodeKart collects different types of personal data to provide smooth service, secure transactions, and a better user experience.

When users interact with the platform, the following information is collected:

• Name, email, phone number
• Billing/shipping addresses
• Location and address
• Payment information (encrypted)
• Transaction records (products purchased, amounts, payment method)
• Technical details (IP address, device/browser type, pages visited)
• Voluntary info (survey responses, reviews, support queries)

These records help maintain transparency, support after-sales service, and follow legal rules.

Technical data is also collected to improve the platform:

• IP addresses
• Browser types
• Device details
• Pages visited

Cookies and tracking technologies help:

• Remember your preferences
• Keep you logged in
• Analyze usage patterns to improve the platform

Offline Interactions:

• Consent forms for offline data collection
• Records of feedback or surveys given in person
• Physical data securely stored and processed as per policy

This helps improve services and product offerings.

2. How PincodeKart Uses Your Data (Including Marketing)

PincodeKart uses personal data for several purposes:

• Processing and delivering orders
• Providing customer support
• Sending promotional emails about:
  • New products
  • Special offers
• Showing personalized ads or product recommendations based on browsing and purchase history
• Complying with legal requirements, like fraud prevention

Cookies & Tracking

We use:

• Essential cookies to remember your preferences
• Analytics cookies for platform improvement
• Marketing cookies for personalized offers

Managing Cookies:

You can control cookies via browser settings or our cookie consent options.

3. How PincodeKart Protects Your Data

PincodeKart uses strong security measures to keep your data safe:

• All personal data is stored on secure servers with encryption and strict access controls.
• Sensitive data, such as payment details, is encrypted.
• Only authorized employees can access personal data.
• Regular security audits and monitoring help prevent unauthorized access.
• Systems are regularly tested to identify and fix potential security issues.
• Secure offline storage (locked cabinets, restricted access)

4. Sharing Data with Trusted Third Parties

PincodeKart works with reliable third-party service providers to ensure smooth service. Personal data may be shared with:

• Payment processors (to complete transactions)
• Delivery partners (Dukaandars need addresses and contact info)
• Marketing service providers (to help manage promotions)

All third-party partners must:

• Sign strict confidentiality agreements
• Only use data for the services they provide to PincodeKart

Data may also be shared with legal authorities when required by law.

5. Opting Out of Promotional Emails

PincodeKart respects user preferences.

If users do not want promotional emails, they can:

• Click "unsubscribe" in any marketing email
• Update communication preferences in their PincodeKart account

Once unsubscribed, PincodeKart will stop sending promotional emails.

6. Data Retention and Deletion

PincodeKart only keeps personal data for as long as needed for its intended purpose:

• Completing transactions
• Providing after-sales support

Legal requirements may sometimes require data to be stored longer.

User Rights:

• Users can request deletion of their data through their account settings or by contacting customer service.
• Deleted data may be kept in a secure recycle bin for a short time for operational or legal reasons before permanent removal.

7. Compliance with Laws

PincodeKart follows all applicable data protection laws, including:

• The Indian Data Protection Act
• The Information Technology Act, 2000 (India)
• GDPR and other international privacy regulations

This ensures personal data is always handled lawfully and securely.

8. User Consent

By using PincodeKart's platform, users agree to the collection, use, and processing of their personal data as described in this policy.

When laws require explicit consent (for certain data uses), PincodeKart will ask for it separately.

9. User Rights to Access and Control Data

Users have the right to:

• Access their personal data
• Correct any incorrect information
• Request deletion of their data

10. Updates to This Privacy Policy

If PincodeKart updates this Privacy Policy, users will be notified through:

• Announcements on the website
• Email notifications to registered users

By continuing to use PincodeKart after these updates, users agree to the new terms.

Contact Information

16. Complaint & Grievance Redressal

For any privacy concerns, contact our team.

Customer Support: support@pincodekart.com