At PincodeKart, we want you to shop with confidence. That’s why we’ve created a clear and fair Return & Refund Policy to handle returns, cancellations, and refunds. This policy explains what can be returned, how to return it, and how refunds work — so there are no surprises.

1. Return Eligibility & Timelines

Different products have different return windows. Here's a quick summary:

• Most products: Returnable within 7 to 15 days of delivery
• Size issues: Must be reported within 2 days; redelivery arranged in 7–8 days
• Non-returnable items: Includes personal hygiene products, undergarments, and custom-made items — unless damaged or defective

To be eligible for return:

• The product must be unused, undamaged, and in original packaging
• All tags, manuals, and accessories must be included

You’ll see return eligibility and conditions clearly on the product page and during checkout.

2. Returns with Open-Box Delivery

If your item is delivered with the Open-Box option, here’s how it works:

• You’ll inspect the product before accepting delivery and sharing OTP
• If everything looks fine, confirm and accept the product
• Once accepted, returns are only allowed for size issues (reported within 2 days)
• Some high-value or custom-made items are not eligible for open-box returns. This will be shown clearly at purchase.

3. Reporting Damaged or Defective Items

If you receive a product that’s damaged, defective, or not as described:

• Report the issue within 2 days of delivery
• Go to your PincodeKart account and click “Return”
• Submit the return request with:
  • Order number
  • Reason for return
  • Photos showing the issue

A Dukandar will collect and inspect the product. Based on the condition and availability, the product may be repaired, replaced, or refunded.

4. Refund Process & Timelines

Refunds begin after the product is collected and inspected.

• If approved, the refund is sent to your original payment method
• For Pay on Delivery orders, refunds go to your PincodeKart wallet or linked bank account (your choice)

Refund Timeframe: 7 to 10 business days

Replacements or repaired items are processed within 5–6 days

Products that are not eligible for returns will be clearly marked at purchase.

5. What Can’t Be Returned

Some items can’t be returned for hygiene or customization reasons. These include:

• Undergarments
• Personal hygiene items
• Custom-made or personalized products

These items will be clearly labeled as non-returnable on the product page and during checkout.

6. Role of Dukandars in Returns

Once a return is approved, a Dukandar will:

• Contact you to schedule a pickup
• Inspect the returned item
• Coordinate next steps: refund, replacement, or redelivery
• Work with PincodeKart’s support team to ensure quick resolution

This local support helps make the return process fast and easy.

7. Dispute Resolution Timeline

If there’s a disagreement or issue during the return process:

• You can raise a dispute with PincodeKart support
• Provide your order number, return ID, and a short description

We’ll investigate and resolve the issue within 14 business days.

Our goal is to keep the process fair and transparent for everyone.

8. Manufacturer Responsibilities

Manufacturers must ensure products meet quality standards before shipping.

If an item is returned due to a manufacturing defect, the manufacturer is responsible for:

• Accepting the return
• Replacing or repairing the item
• Covering all costs (including shipping and pickup)

This ensures customers only receive top-quality products.

9. Customer Support for Returns

Need help? Our support team is ready to assist!

You can contact us via:

• Email
• Phone / Chat: Available through our support portal

We’ll guide you through the return or refund process quickly and clearly.

10. Policy Updates & Notifications

We may update this policy from time to time. If there are major changes, you’ll be notified through:

• Email
• App or website notifications

Changes take effect as soon as they’re posted (unless stated otherwise).

At PincodeKart, our goal is to provide a hassle-free and transparent return experience. Whether you’re dealing with a damaged product, wrong size, or simply need help — our team, Dukandars, and manufacturers are here to support you.