At PincodeKart, we are committed to ensuring customer satisfaction by offering a clear and structured Return and Refund Policy. This policy governs the conditions for returns, refunds, and exchanges, while defining the roles of manufacturers, Dukandars, and customers in the process. The policy reflects our dedication to transparency, efficiency, and fairness for all stakeholders. Please read this document carefully to understand your rights and obligations.
Products listed on PincodeKart are subject to specific return eligibility criteria, which are clearly outlined at the time of purchase. Customers may initiate a return request if the product is defective, damaged, or not as described. Products are generally eligible for return within a timeframe of 7 to 15 days from the date of delivery. Returns for size-related discrepancies must be initiated within 2 days of delivery. For these cases, replacement or redelivery of the correct size will be arranged within 7 to 8 days. Certain categories, and personal hygiene products, are non-returnable unless the product is defective or damaged during delivery. These exclusions will be prominently displayed on the product page and during checkout. Products eligible for return must be unused, undamaged, and in their original packaging with all tags and accessories intact.
Certain products may be offered with an open-box delivery option, which allows customers to inspect the product at the time of delivery. Open-box eligible products will be clearly marked on the platform, and customers must confirm their acceptance of this delivery method during the purchase process. * Inspection at Delivery: During open-box delivery, customers must verify the product for damages, defects, or discrepancies before providing OTP confirmation. * Acceptance of Product: Once the product is inspected and accepted, it cannot be returned except for size-related issues. Such issues must be reported within 2 days of delivery. * Non-Eligible Items: Open-box inspection does not apply to custom-made products, or certain high-value items, as explicitly stated on the product page.
If a product is found to be defective, damaged, or not as described, the customer must report the issue within 2 days of receiving the product. This can be done by logging into the customer’s account and submitting a request through the “Return” option. The return request must include the order number, detailed reasons for the return, and photographic evidence of the damaged or incorrect item. The Dukandar will inspect the returned product upon collection to verify the reason for return. Once the return request is approved, a Dukandar will collect the returned product from the customer’s location. Depending on the nature of the defect and availability, the product may be repaired or replaced. This process ensures that defective or damaged items are addressed promptly to minimize inconvenience for the customer.
Refunds for eligible items will be processed after the returned product has been inspected and verified. Once the product is approved for return, refunds are initiated through the original payment method used during the purchase. For pay-on-delivery (POD) orders, customers may choose to have the refund credited to their PincodeKart wallet or their registered bank account. Arrroved Refunds will get credited to your original payment method with in 7 to 10 bussiness days. Refund timelines ensure transparency and provide a predictable resolution for eligible return cases. Items deemed non-returnable or ineligible for a refund, such as and customized products, will be clearly marked at the time of purchase. Replacement and damaged product will be processed within 5-6 days.
Certain products are classified as non-returnable, including but not limited to undergarments, personal hygiene products, and custom-made goods. These items are excluded from return eligibility to maintain product integrity and hygiene standards. Non-returnable items will be clearly identified on the product page and during the checkout process to ensure transparency. Customers are encouraged to review the product details and return conditions before making a purchase. * Categories of Non-Returnable Items: customized products, undergarments, and personal hygiene items are excluded from return eligibility to uphold health and safety standards. * Visibility: Non-returnable labels are displayed prominently to ensure customers are aware of the terms before completing their purchase.
Dukandars play a pivotal role in facilitating the return and exchange process at the local level. Upon approval of a return request, the Dukandar will coordinate with the customer to collect the returned product. Dukandars are responsible for inspecting the returned item to verify its condition and initiating the next steps, whether that involves processing a refund, facilitating a replacement, or addressing size-related issues. They also serve as the point of contact for communicating with PincodeKart’s customer service team to ensure timely resolution of return and refund requests. This localized approach streamlines the return process and enhances customer satisfaction.
Disputes arising from returns or refunds will be resolved within 14 business days from the date the issue is reported. Customers must contact PincodeKart’s customer service team to raise a dispute, providing relevant details such as the order number, return request ID, and a description of the issue. The customer service team will coordinate with Dukandars, manufacturers, and other relevant parties to investigate and resolve the dispute promptly. Ensuring a clear and efficient resolution timeline reinforces PincodeKart’s commitment to customer satisfaction and trust.
Manufacturers are responsible for ensuring that all products listed on PincodeKart meet quality and performance standards. In cases where a return is initiated due to a manufacturing defect, the manufacturer is obligated to accept the return and provide a replacement or repair, as applicable. Additionally, the manufacturer will bear all costs associated with the return, including shipping and handling. This policy ensures accountability and encourages manufacturers to maintain high-quality standards for their products.
For any issues related to returns or refunds, customers can reach out to PincodeKart’s dedicated customer service team. Assistance is available via email at [insert contact details] or through the customer service portal on the platform. The team is committed to guiding customers through the return process, addressing concerns, and ensuring a timely resolution to all queries.
PincodeKart reserves the right to update and modify this Return and Refund Policy at any time. Customers will be notified of any significant changes to the policy via email or through the platform’s notification system. All updates will take effect immediately upon posting, unless otherwise stated. This Return and Refund Policy reflects PincodeKart’s commitment to transparency, accountability, and customer satisfaction. By defining clear guidelines and processes, we ensure that all stakeholders, including customers, Dukandars, and manufacturers, are aligned in creating a seamless and trustworthy shopping experience. For additional information or support, please contact PincodeKart’s customer service team.
AIVS PINCODEKART PRIVATE LIMITED
Plot No.804 Ratnawat Plaza Hansa Palace
Road Sector 4 Hiran Magri Udaipur, Rajasthan 313001
CIN Number : U47912RJ2024PTC098121
Contact No. +91 7357759249