At PincodeKart, we want our customers to have full confidence and control over their orders at the time of delivery. For select products, we offer an Open Box Delivery option, allowing customers to inspect their item thoroughly before accepting it.

This policy explains the roles of Dukandars, the rights of customers, and the steps we follow to make the open-box delivery process smooth and transparent.

All orders are delivered within 4–5 days of placing the order.

1. Role of Dukandars in Open-Box Deliveries

Dukandars have an important role in making open-box deliveries successful. They must:

• Present the product to the customer at delivery.
• Give the customer enough time to inspect the item.
• Clearly explain the open-box process, including how to check the item’s condition and functionality.
• Handle the product carefully and address any concerns the customer raises during inspection.

This approach ensures transparency and builds trust with customers.

2. OTP Verification from Customers

To verify the delivery and complete the open-box process, customers will need to provide an OTP (One-Time Password) at delivery.

• The OTP will be sent to the customer’s registered mobile number before delivery.
• Customers must share this OTP with the Dukandar to confirm they received and inspected the product.

This step ensures the delivery is authorized and the customer’s acceptance is properly recorded.

3. Customer Guidelines for Item Inspection

When the item is delivered, customers should inspect it carefully for any visible issues, such as:

• Scratches, dents, or other damage.
• Differences from the ordered specifications (size, model, features).
• Missing or damaged accessories or components.

Customers should confirm the item is in good condition before accepting the delivery.

4. Completing Delivery After Inspection

After the customer finishes the inspection and confirms satisfaction:

• The Dukandar will get clear confirmation that the customer accepts the item in good condition.
• The delivery is then considered complete, and payment is finalized.

If the customer finds any defects or issues:

• They can reject the product immediately.
• The Dukandar will start the return process right away, ensuring the item is returned to the manufacturer or vendor for resolution.

5. Customer Right to Reject Damaged Items

Customers have the right to reject any defective or damaged items during the open-box delivery. If any issue is found during inspection, the customer can refuse to accept the product.

• It will be returned to the manufacturer or vendor.
• Customers will not be charged for items once the defect is confirmed.

This policy ensures customers only pay for products that meet the promised quality.

6. Documenting Open-Box Interactions

Dukandars must carefully document all open-box deliveries using PincodeKart’s system. This includes:

• Noting any issues reported by the customer.
• Taking photos of the item and any defects.
• Recording whether the customer accepted or rejected the item.

This documentation creates an official record for resolving any disputes or complaints and ensures accountability.

7. Penalties for Not Following the Open-Box Process

Dukandars must follow the open-box delivery steps properly. Penalties may apply if they:

• Don’t give customers enough time to inspect the item.
• Fail to document the process correctly.
• Skip required steps for product verification.

Repeated violations can lead to suspension or termination of the Dukandar’s account. These rules ensure all Dukandars maintain PincodeKart’s high standards for customer service.

8. Customer Support for Open-Box Issues

If customers face any problems during the open-box inspection or delivery, they can contact PincodeKart’s dedicated support team.

Support is available through:

• Phone

Our team will help resolve issues related to defective products, documentation errors, or other open-box delivery concerns quickly and effectively.

9. When Open-Box Delivery Doesn’t Apply

Some products may not be eligible for open-box delivery.

These exclusions will be clearly communicated to customers at checkout and on the product page. This transparency ensures customers know what to expect before buying.

10. Ongoing Training for Dukandars

PincodeKart is committed to training Dukandars so they fully understand the open-box delivery process.

Training covers:

• How to inspect products properly.
• Communicating effectively with customers.
• Documenting open-box interactions accurately.

We update these training sessions regularly based on customer feedback and changes to our policy. This ensures a consistent and high-quality delivery experience for all customers.

This Open Box Delivery Policy aligns customers and Dukandars on their roles and expectations during delivery. By following these guidelines, PincodeKart stays committed to customer satisfaction, transparency, and product quality.

For any questions about this policy, please contact PincodeKart’s customer support team.