1. Dukandars' Role in Conducting Open-Box Deliveries

Dukandars play a critical role in ensuring the success of the open-box delivery process. They are responsible for presenting the product to the customer at the time of delivery and allowing adequate time for inspection. This involves explaining the open-box process clearly, including guiding the customer on how to verify the condition and functionality of the item. Dukandars must also ensure they handle the product carefully and address any immediate concerns raised by the customer during the inspection. This approach fosters transparency and builds trust between the customer and the platform.

2. Required OTP Verification from Customers

To verify the delivery and formalize the open-box inspection process, customers will be required to provide OTP (One-Time Password) verification at the time of delivery. The OTP will be sent to the customer’s registered mobile number prior to the delivery. Customers must provide the correct OTP to the Dukandar to confirm their receipt of the product and verify the open-box inspection. This step ensures that the delivery is authorized and that the customer’s consent for accepting the item is properly documented.

3. Guidelines for Item Inspection by the Customer

• Upon delivery, the customer must inspect the item for any visible defects, damages, or discrepancies.
• This includes examining the product’s condition for issues such as:
  • - Product condition (scratches, dents, etc.)
  • - Customers should also verify that the product matches the ordered specifications, including size, model, or any unique attributes listed during purchase.
  • - Additionally, customers must ensure that all components and accessories are included and in working condition.
• The customer must confirm that the item is in satisfactory condition before accepting delivery.

4. Steps to Complete Delivery After Verification

Once the customer completes the inspection and confirms their satisfaction with the product, the Dukandar will proceed to finalize the delivery. This involves obtaining explicit confirmation from the customer that the product is accepted in satisfactory condition. If the customer accepts the product, the delivery process is officially concluded, and the customer is charged as per the transaction. However, if the customer identifies any defects, damages, or issues with the item, they have the right to reject it on the spot. In such cases, the Dukandar will initiate the return process immediately, ensuring the defective product is documented and returned to the manufacturer or vendor for resolution.

5. Customer Rights to Reject Defective Items at Delivery

Customers have the right to reject any defective or damaged items during the open-box delivery process. If an issue is identified during the inspection, the customer may refuse to accept the product, and it will be returned to the manufacturer or vendor. In such scenarios, the customer will not be charged for the product once the defect is confirmed. This right empowers customers to ensure that they only pay for products that meet the promised quality and specifications, reinforcing PincodeKart’s commitment to customer satisfaction.

6. Process for Documenting Open-Box Interactions

• Dukandars are required to document all open-box interactions meticulously through the platform's delivery system. This includes:
  • - Noting any product issues reported by the customer
  • - Capturing photographs of the item and any defects found
  • - Recording the customer’s acceptance or rejection of the product
• This documentation serves as an official record of the transaction and is essential for resolving disputes or addressing customer complaints. Proper documentation ensures accountability and provides a clear trail for all parties involved in the delivery process.

7. Penalties for Failing to Follow Open-Box Protocol

Failure to adhere to the open-box delivery protocol may result in penalties for the Dukandar. This includes instances where the Dukandar does not allow sufficient time for the customer to inspect the product, fails to document the interaction properly, or neglects to follow the required steps for product verification. Repeated violations of the open-box policy may lead to the suspension or termination of the Dukandar’s account. These measures are in place to ensure that all Dukandars comply with PincodeKart’s high standards of customer service and operational integrity.

8. Customer Support for Open-Box-Related Complaints

If customers encounter any issues during the open-box inspection or delivery process, they can contact PincodeKart’s dedicated customer support team. Support is available through multiple channels, including phone, email, and live chat, to address concerns promptly. The customer support team will assist with resolving complaints related to defective products, documentation errors, or any other issues arising from the open-box delivery process. PincodeKart’s customer support ensures that all complaints are handled efficiently and to the satisfaction of the customer.

9. Conditions Where Open-Box Isn’t Applicable

• These exclusions will be clearly communicated to customers at the time of purchase, both during checkout and on the product page. By outlining these conditions upfront, PincodeKart ensures transparency and manages customer expectations effectively.

10. Continuous Training for Dukandars on Open-Box Process

PincodeKart is committed to providing continuous training to Dukandars to ensure they fully understand the open-box delivery process. This training includes educating Dukandars on proper inspection techniques, effective customer communication, and accurate documentation of open-box interactions. Training sessions are conducted

periodically and are updated based on feedback from customers or changes to the open- box policy. By investing in Dukandar training, PincodeKart ensures a consistent and high-quality delivery experience for all customers.

This Open Box Delivery Policy ensures that customers and Dukandars are aligned in their expectations and responsibilities during the delivery process. By adhering to these guidelines, PincodeKart maintains its commitment to customer satisfaction, transparency, and product integrity, setting a benchmark for excellence in delivery services. For any questions or concerns regarding this policy, please contact PincodeKart’s customer service team.