These Terms and Conditions govern your access to and use of the PincodeKart platform, including the website, mobile applications, and any related services. By accessing or using the platform, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully, as they outline your rights and responsibilities, as well as the obligations of PincodeKart, its manufacturers, Dukandars, and all other associated parties.
Welcome to PincodeKart, your trusted e-commerce platform that connects manufacturers, local vendors (Virtual Dukandars), and customers within designated pincodes. By using our platform, you agree to abide by these Terms and Conditions. Please read them carefully to understand your rights and responsibilities. About PincodeKart PincodeKart is an innovative e-commerce platform focused on empowering local businesses and streamlining the shopping experience for customers. By connecting manufacturers with local vendors and customers, we ensure fast, reliable, and localized delivery solutions. Our platform aggregates products by pincode, enabling customers to access a diverse range of products while supporting local businesses. With our ISO 9001 certification for quality management and ISO 27001 certification for data security, we guarantee a secure and efficient shopping environment for all stakeholders.
* Manufacturer: A registered and licensed entity responsible for listing products on PincodeKart. A manufacturer must possess valid certifications such as MSME registration, GST registration, Certificate of Incorporation (for private limited companies or LLPs), or a Partnership Deed. Additional industry-specific licenses, such as FSSAI for food products, BIS for electronics, or AYUSH/Drug licenses for medical products, are mandatory when applicable. Manufacturers are also accountable for ensuring compliance with all local, state, and national laws related to product safety, quality, and labeling. * Virtual Dukandar: A local vendor exclusively approved and listed by PincodeKart to manage and deliver specific product categories within a designated pincode area. Dukandars operate under contractual agreements with PincodeKart, adhering to specific guidelines for promotion, delivery, and customer interaction. * Platform: Refers to PincodeKart’s e-commerce website and associated services that aggregate and facilitate the availability of pincode-specific products to end consumers. This includes tools for product listing, marketing, order processing, and customer engagement. * Order: A formal request made by a customer through the PincodeKart platform to purchase listed products. An order includes details about the product, payment confirmation, delivery preferences, and any applicable promotional terms.
a. Data Collection We collect personal information such as name, email address, phone number, payment details, and shipping address for processing orders, payments, and delivering a better customer experience. b. Data Security PincodeKart is committed to safeguarding user data and adheres to ISO 27001 standards for data security and ISO 9001 standards for quality management. Personal data collected from manufacturers, Dukandars, and customers will not be misused under any circumstances. Regular audits are conducted to ensure compliance with data protection laws and platform policies. c. Data Usage User data will only be used for order processing, logistics coordination, service improvements, and promotional activities (with user consent). Certain data may be shared with third-party logistics providers for delivery purposes. For a comprehensive overview, refer to the Privacy Policy. d. Third-Party Sharing We may share personal data with third-party vendors and service providers who help us provide services, such as payment processing and delivery logistics. We ensure these parties comply with strict privacy standards.
5.1. Payment Methods We only accept online payments through secure payment gateways. Payments must be made at the time of order placement or upon delivery (if offered by PincodeKart in certain areas). 5.2. Transaction Security All payment transactions are processed securely using encryption methods that meet industry standards. 5.3. Platform Fees PincodeKart may introduce platform fees in the future. These fees will be levied on manufacturers, Dukandars, or customers based on the services provided.
6.1. Return Eligibility * Open-Box Return: Customers can return products if the packaging is damaged or if the item is defective during the open-box delivery process. * Size-Related Return: Customers can return items due to size issues within 2 days of delivery. * Non-Returnable Items: Perishable items and products listed as non-returnable cannot be returned. 6.2. Refund Process Refunds will be processed within 7 days after the return is approved. If the return is due to a defect or size issue, the product will either be replaced or refunded. 6.3. Return Procedure Customers must notify PincodeKart or their Dukandar immediately after receiving the product. Returns must be initiated within the specified return period. 6.4. Shipping Charges Shipping charges will be communicated separately and are non-refundable except for cases where the product is defective or incorrect.
7.1. Procedure * The Dukandar will deliver products with open-box verification. The customer must inspect the product at the time of delivery. * Customers have the right to reject the product if it is damaged or incorrect during inspection. 7.2. Acceptance Products will only be accepted upon successful open-box verification by the customer at the time of delivery. Any issues identified during this process must be reported immediately to the Dukandar or through PincodeKart’s customer service channels. 7.3. Non-Eligibility for Return Products accepted during open-box delivery cannot be returned unless explicitly permitted under the Return and Refund Policy (e.g., size-related issues reported within two days).
a. Manufacturer Responsibilities * Manufacturers must comply with all applicable laws and regulations, including product certifications and licenses. * Accept accountability for defective products, high return rates, or delays in dispatch. Manufacturers failing to meet these standards may face penalties, suspension, or termination. b. Dukandar Responsibilities * Fulfill all User Responsibilities outlined in Section 2b. * Maintain active engagement on the platform, ensuring no inactivity beyond two weeks unless pre-approved by PincodeKart. 8.2. Payment Terms Manufacturers and Dukandars agree to a clear payment settlement process and PincodeKart, as specified in the Revenue Sharing Policy. 8.3. Termination Repeated violations of platform standards or prolonged inactivity will result in termination. All parties are required to settle outstanding payments and obligations prior to account closure (refer to Vendor Agreement Policy).
9.1. Shipping Charges All shipping charges will be calculated and communicated at the time of order. Shipping charges are non-refundable except in cases where the product is defective or incorrect. 9.2. Delivery Process Manufacturers are responsible for: * Booking logistics and ensuring timely shipment of products to Dukandars. * Adhering to packaging guidelines to prevent damages during transit. Dukandars are responsible for: * Conducting timely and accurate deliveries within their designated pincode areas. * Ensuring compliance with open-box delivery protocols. Refer to the Shipping and Delivery Policy for further details. 9.3. Delivery Time Customers will have the option to select a preferred time slot for delivery, based on availability.
PincodeKart may introduce a loyalty program offering rewards, discounts, or exclusive offers for customers who make regular purchases. Terms and conditions of the program will be outlined separately once launched.
a. Product Reviews Dukandars are encouraged to promote their registered products locally and digitally. Product reviews must be monitored to ensure compliance with platform guidelines. Reviews deemed offensive or misleading will be removed. b. Marketing Rights Marketing campaigns must adhere to PincodeKart’s guidelines, reflecting truthful and accurate product representations. Refer to the Marketing and Advertising Policy for further details.
These Terms and Conditions are governed by and construed in accordance with the laws of India. If any dispute or difference shall arise between the parties hereto touching the business of the Firm or Interpretation of any provision hereof or otherwise, however, relating to the Firm and Its business, the same shall be referred to arbitration of a common Arbitrator if agreed upon, failing which to arbitrators one to be appointed by each party to the arbitration and the arbitration shall be governed by the Arbitration & Conciliation Act, 1996.
For any queries related to these Terms and Conditions, please contact our Customer Support or Data Protection Manager at: Email: Phone:
PincodeKart retains ownership of all intellectual property associated with its platform, including branding, trademarks, and digital assets. Unauthorized use, modification, or distribution of PincodeKart’s intellectual property is strictly prohibited. For comprehensive guidelines, refer to the Intellectual Property Rights Policy.
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PincodeKart reserves the right to update or modify these Terms and Conditions at any time. Significant changes will be communicated to users through email notifications or announcements on the platform. Continued use of the Platform following such modifications constitutes acceptance of the updated terms.
By using PincodeKart, all parties agree to the terms outlined in this document. For further clarification or assistance, please contact PincodeKart’s support team at support@pincodekart.com This website is owned by AVIS PINCODEKART PRIVATE LIMITED.
AIVS PINCODEKART PRIVATE LIMITED
Plot No.804 Ratnawat Plaza Hansa Palace
Road Sector 4 Hiran Magri Udaipur, Rajasthan 313001
CIN Number : U47912RJ2024PTC098121
Contact No. +91 7357759249